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This company need to be shut down they give poor customer service. They don't answer their phones.

I had a accident in September 2018. They took three weeks to pick up my truck from the tow company. The tow company sent me a certified letter saying my truck was still there. They lied and said they had the truck.

I went back and forward with this company about my claim. I had to still make truck payments up to January to keep my credit in good standing. To make a long story short. Today is January 4, 2019 my finance company is just getting the check.

They totaled the truck, now I have to go through another waiting period with Gap. If they would have handled the claim in a timely and professional manner it wouldn't have took this long.

They have very lazy employee and they give very poor customer service. Illinois Department of Insurance please shut them down!

Reason of review: Poor customer service.

Monetary Loss: $11000.

Location: 7400 N Caldwell Ave, Niles, IL 60714, USA

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They did this sand thing to me, and then they had me bring my van to a body shop after like three weeks, I had to get it there, there were no tow trucks in my area apparently? Then after this, the body shop started charging them for storage since they basically ignored me and the shop after this.

They allowed the van to rack up a bill that they will only cover part of and now the remaining bill is deducted from the price they have offered me for my van, which might I mention is over 2k less than the blue book value. They make you feel like you have to take what they offer, out of fear they will never even talk to u again or answer their phone and you might not get anything then. I am just so upset over this. Itโ€™s legit wrong what they do to people, myself included.

I hope somebody reads this and it keeps them from making the same mistake I made.

Calling them! Uggggghhh!!!

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