Most helpful review

Horrible customer service

I was involved in a car accident and unfortunately had unique as my insurance. most of the team is great, but the total loss department was a 0/10 experience. First was Latasha Clark- the most useless employee i have ever dealt with...she will not answer her phone, she...
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ID
#4214026 Review #4214026 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
New Reviewer

Bad insurance company

They did go look at my total out car and now I'm being sued by the finance company and I had full coverage insurance on the car and unique is no where to be seen...

User's recommendation: Runaway as fast as you can..... and please don't look back.....

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ID
#4217722 Review #4217722 is a subjective opinion of poster.
Location
Niles, Illinois
Pros
  • Talk good about how good of company they are
Cons
  • No honor
Loss
$17

I have been waiting nearly 8 weeks for my car to be repaired through liability insurance of driver that struck me

A unique insured driver hit my vehicle. He reported it by phone immediately and never was contacted by the company. He waited two hours on the phone trying to get through. Why can't they make the process easier for their own customer. After nearly 8 weeks they still haven't done anything to pay for the damages to my vehicle. I regard them as very poor service on claims. They deserve a zero.
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ID
#3491872 Review #3491872 is a subjective opinion of poster.
Location
Albuquerque, New Mexico

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Verified Reviewer
Junior Reviewer

Refusing to communicate or repair my auatomobile.

Unique Insurance Company - Refusing to communicate or repair my auatomobile.
Unique Insurance Company - Refusing to communicate or repair my auatomobile.
Unique Insurance Company - Refusing to communicate or repair my auatomobile.
Unique Insurance Company - Refusing to communicate or repair my auatomobile.
Unique Insurance Company - Refusing to communicate or repair my auatomobile.
On November 4, 2021, my car was damaged in an accident caused by Unique Insurances client. I reported this to the insurance company on November 8th. I sent them the accident report and have since sent them numerous photos of the damage. To date, my car is still not repaired, nor can I get a response from the adjuster or his manager. I have made numerous (44) phone calls; never spoke to the adjuster as he has not returned any of my calls or answered any of my messages. I did speak to his manager one time, he told me I would be hearing from the adjuster which I NEVER did. I sent emails to the manager, he replied that the company would accept liability; still my car is not repaired. I am paying monthly for a car that I cannot use.

User's recommendation: RUN, RUN DON'T Walk away from this company. They are scammers.

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ID
#3322737 Review #3322737 is a subjective opinion of poster.
Location
Macon-Bibb County, Georgia
Cons
  • Faulty business practices
  • Customer service
  • No return calls or emails
Loss
$2004
Preferred solution
My 2020 automobile repaired and reimbursement of medical bills for Michael Evans, Jocelyn Reeves and my granddaughter, Fallynn Evans.