Unique Insurance Company
Unique Insurance Company Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Unique Insurance Company has 1.2 star rating based on 62 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Talk good about how good of company they are.
Cons: No return calls or emails, Delay the claims process, Customer service.Recent recommendations regarding this business are as follows: "Don't buy any insurance from this company.", "Run don’t use this company", "Not recommended", "Runaway as fast as you can. and please don't look back.", "go elsewhere".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Unique Insurance Company has 1.2 star rating based on 62 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Talk good about how good of company they are.
Cons: No return calls or emails, Delay the claims process, Customer service.Recent recommendations regarding this business are as follows: "Don't buy any insurance from this company.", "Run don’t use this company", "Not recommended", "Runaway as fast as you can. and please don't look back.", "go elsewhere".
Most users ask Unique Insurance Company for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Unprofessional Claim Adjuster
I emailed Billy Matrtin, my claim adjuster several times since December 26, 2023. About sending me my check for my estimate check to fix my car.
Billy Martin or his manager never emailed me back or called me to update me on my claim. On November 27th 2023, there insurer hit my car and left the scene. The police came out to the scene. The insurer give his license and I took a picture of his license plate.
The insurer left the scene. He did a hit and run. He never reached out to Unique insurance about the accident. If I didn't report this Billy Matrtin would not have known anything.
They want me to file with insurance company. I'm not doing that your insurer hit me and left the scene. It was his fault. Unique insurance sent someone out to do an estimate on my car.
I'm still waiting on my check. This doesn't make any sense at all.
I would not recommend anyone to this car insurance company. I just want my car fixed and the money for getting my car towed.
Preferred solution: I just want my car fixed and my money back for my car being towed, etc.
User's recommendation: Don't buy any insurance from this company.
Cancel my policy
Preferred solution: Cancel my policy
User's recommendation: Not recommended
Terrible company
User's recommendation: Run don’t use this company
Horrible customer service
I was involved in a car accident and unfortunately had unique as my insurance. most of the team is great, but the total loss department was a 0/10 experience.
First was Latasha Clark- the most useless employee i have ever dealt with...she will not answer her phone, she will not return your calls, if you ever actually get her on the phone you will end up asking to be transferred because she wont be able to help you.
Her boss Rosa is slightly better...she is still impossible to reach, and wont return your calls, but when she actually answers she is helpful. we are going on month 3 of them sending me a check for the wrong total, and not paying the car company
User's recommendation: go elsewhere
Bad insurance company
- Talk good about how good of company they are
- No honor
User's recommendation: Runaway as fast as you can..... and please don't look back.....
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person donated to support our platform. Learn more
Supporter | Macon-Bibb County, GeorgiaRefusing to communicate or repair my auatomobile.
- No return calls or emails
- Faulty business practices
- Customer service
Preferred solution: My 2020 automobile repaired and reimbursement of medical bills for Michael Evans, Jocelyn Reeves and my granddaughter, Fallynn Evans.
User's recommendation: RUN, RUN DON'T Walk away from this company. They are scammers.
I have been waiting nearly 8 weeks for my car to be repaired through liability insurance of driver that struck me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisClaim
Preferred solution: I want my claim to be resolve, I want them to take responsibility and pay for my stolen car
User's recommendation: Don't get this company
Absolute Nightmare!
It's been since early October that my claim had been reported to Unique Auto Insurance and here I am, January 3rd and still waiting for this claimed to be handled. I've only done everything that they've asked, keys to the stolen vehicle, all paperwork pertaining to the purchase and I was even requested to provide a copy of my cellphone records and I'm still
waiting.
For anyone thinking of using this insurance company to protect your vehicle, please do your due diligence and find another company to work with. This has been an absolute nightmare and I wouldn't wish this
on my worst enemy.
With as many complaints, it's a surprise that they're still allowed to do business. I blame myself for not looking into their profile before opting to purchase an insurance plan but please, avoid the company entirely!
User's recommendation: Steer clear of this customer!
I have receive a call about claim is have been two weeks
Preferred solution: Full refund
Dissatisfaction
Preferred solution: my money
Good luck getting ahold of anyone!!!
- Takes money from victims of accidents
- Terrible customer service
- No communication
Preferred solution: Let the company propose a solution
User's recommendation: ABSOLUTELY WOULD NOT RECOMMEND!!!!!!!!
Communication failure With my insurance claim
- No return calls or emails
Preferred solution: Let the company propose a solution
Insurance Expert Talks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraud
I actually got a call after sending in this complaint. Amy Lariviere was the most degrading and unprofessional person that I have ever spoken with about an insurance claim in my career of 35 years.
Nothing was resolved and their explanation was as ridiculous as the deductions are. She said the adjustor noted prior damage from inspecting the vehicle until I informed her that he has never looked at the vehicle. I informed Amy that we sent a couple of photos of the damage from the accident and now she says it was damaged before the wreck. The additional premium was because they failed to run a DMV report before they issued her insurance, so now because they have a loss they ran a report and then determined how much they should have been charging her all along.
No notice, nothing just took it from the proceeds. Had my client known about this increase in premium, she could have changed insurance companies if she wanted too.
I am actually the lienholder trying to stand up for my client and stop this from happening to her. This isn't my first rodeo with Unique Insurance Company, in fact EVERY SINGLE claim that I have been a part of has been a total mess from start to finish, if it even gets resolved.
Most people give up, accept their losses, and move on. These kind of insurance companies have a license to rip people off and the client doesn't have any money to fight what is right, so they give up.
They refuse to explain or even discuss their actions.
- Dragging this out to force a settlement due to needing a vehicle
- Company is a sham and unethical
- Unethical business practices
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT USE UNIQUE INSURANCE COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are not helping me
- No return calls or emails
- Will not answer a single call
Preferred solution: Answer your phone
Customers complaint
Preferred solution: Let the company propose a solution
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